Get Answers to Your HVAC QuestionsThroughout Maricopa County, including Tempe, Scottsdale, Phoenix, and Mesa, AZ

• Established Legacy and Expertise: Being in business since 1964, SMW has a long-standing history and deep expertise in the HVAC industry. This legacy is a testament to your company’s reliability and enduring commitment to quality.
• Local Focus and Community Involvement: As a company deeply rooted in the Tempe, AZ community, SMW understands the specific climate challenges and needs of the area. Your involvement in local initiatives, especially those benefiting low-income households, demonstrates a commitment to the community that goes beyond just business.
• Sustainability Initiatives: Leveraging the High-Efficiency Home Rebate Act to aid low-income households in obtaining efficient HVAC systems highlights your commitment to environmental sustainability and social responsibility.
• Comprehensive Customer Guarantees: Offering robust guarantees, such as a 100% Satisfaction Money-Back Guarantee,Fair Price Promise, and extensive warranties on parts and labor, provides customers with assurance and trust in your services.
• Personalized Customer Service: Your approach to treating each customer with respect and providing personalized solutions sets you apart. The direct line to the General Manager for any concerns demonstrates a level of customer care that is unique.
• Technological Innovation: Staying abreast of the latest technological advancements in HVAC systems ensures that SMW offers the most efficient, modern solutions to its customers.
• Skilled and Certified Technicians: Having a team of highly skilled and certified technicians ensures that all services are performed with utmost professionalism and expertise.
• SMW Comfort Club: The unique loyalty program, offering benefits like free maintenance evaluations, discounts on parts and labor, and emergency service guarantees, adds value to the customer experience.

SMW’s Unmatched Guarantees: Your Satisfaction, Our Promise

• 100% Satisfaction Money-Back Guarantee: Your complete satisfaction is our top priority. If within two years of installation you’re not fully satisfied with our equipment or workmanship, we’ll strive to make it right. If we can’t, we’ll remove the equipment and fully refund your purchase price.
• Direct Customer Service Guarantee: You’re the heart of SMW. Expect nothing less than utmost courtesy and respect from our team. If you ever feel otherwise, contact Wayne, our General Manager, directly at 480.999.5727 for immediate resolution.
• Precise Equipment Size Guarantee: We take full responsibility for selecting and installing the correctly sized equipment for your home. If it doesn’t meet your heating and cooling expectations, we’ll replace it free of charge.
• Lifetime Installation Materials Guarantee: We stand by the quality of our installation materials. They’re guaranteed for the lifetime of the equipment to the original owner.
• “No Lemon” Equipment Guarantee: Expect perfection. If your compressor fails within the first five years, we’ll replace it at no cost.
• Air Conditioner “Level For Life” Guarantee: We ensure your outdoor unit stays level for its lifetime. If it shifts, we’ll re-level it for free.
• Fair Price Promise: We don’t cut corners. Our Fair Price Promise assures you you won’t find a comparable installation, with similar guarantees and warranties, from a licensed contractor with equal ratings, at a lower price. If you do, we’ll credit you the difference plus $100.

All of Maricopa County and some outlying townships.

Explain how customers can leverage this act, especially focusing on its benefits for low-income households.

Yes, we guarantee emergency service within 24 hours. We know having a cooling malfunction in the summer can be dangerous and uncomfortable. Call us any time 24 hours a day to schedule a service call, or click here to book online now.

Ask your Comfort Specialist during a regular maintenance visit or service call! SMW Comfort Club – 10-Year Exclusive Membership

• Complimentary Maintenance Service Evaluations: Schedule your free maintenance evaluations at your convenience,ensuring your system is always in top condition.
• Annual Condenser Coil Cleaning: Enjoy a free thorough cleaning of your condenser coil each year, essential for maintaining efficiency and prolonging the life of your unit.
• Zero Trip Charges: We waive all initial travel fees for our Comfort Club members, providing more value with each service.
• Exclusive 20% Discount on Parts & Labor: Receive a significant 20% discount on parts and labor for any repair services needed, ensuring cost-effective maintenance.
• 10% Off on New Equipment Purchases: Benefit from a 10% discount on the purchase of new equipment, including all associated metalwork, crane services, and installation processes.
• Guaranteed Emergency Service within 24 Hours: Priority service guarantee, ensuring you receive emergency assistance within 24 hours.
• Extended Labor Warranty: We offer a one-year labor warranty on all repairs performed by SMW, giving you peace of mind.
• One-Year Warranty on Replaced Parts: Enjoy a full year warranty on any parts replaced by our team, ensuring quality and reliability.
• Flexible Program Transfers: Transfer your membership benefits to a new owner or a different property or unit within the Phoenix area at no additional cost (applicable for the same quantity of systems).

We are available to schedule you for service 24 hours a day, 365 days a week.

We offer many ways to get a quote. The best way is to schedule a visit with one of our Comfort Specialists. If you know exactly what you’re looking for and can answer a few questions over the phone, we can email you a quote.

We service and install residential and light commercial equipment.

• Regular Training and Certification: Employees receive ongoing training on the latest safety practices and are often required to have up-to-date certifications. This includes understanding the safe handling of HVAC equipment and materials, and awareness of potential hazards.
• Personal Protective Equipment (PPE): Technicians are equipped with appropriate PPE such as gloves, safety glasses,masks, and hard hats when necessary. This is particularly important when handling refrigerants, which can be hazardous.
• Electrical Safety Measures: Given the significant electrical components in HVAC systems, companies ensure strict adherence to electrical safety standards to prevent shocks and burns.
• Safe Handling of Refrigerants: Proper handling and disposal of refrigerants is crucial due to their potentially harmful environmental impact and health risks. This includes following guidelines set by organizations like the Environmental Protection Agency (EPA).
• Ergonomic Practices: To prevent injuries related to lifting and moving heavy equipment, companies train their staff in proper ergonomic practices.
• COVID-19 and Infectious Disease Protocols: In response to the COVID-19 pandemic, many companies implemented additional safety measures such as social distancing, use of face masks, regular sanitization,and health screenings for employees.
• Ventilation and Indoor Air Quality (IAQ)Standards: Ensuring good ventilation and maintaining IAQ is vital, both in the workspace and when installing or servicing HVAC systems in clients’premises.
• Emergency Procedures: Companies have clear emergency response procedures for accidents or hazardous situations, including first aid training and easy access to medical kits.
• Vehicle and Driving Safety: As HVAC technicians frequently travel to job sites, companies often emphasize vehicle safety and responsible driving practices.
• Regular Safety Audits: Conducting regular safety audits of equipment, procedures, and job site practices helps in identifying potential hazards and implementing corrective measures.