Question 1

Are you open 24/7 for emergency HVAC service in Phoenix?

Accepted Answer

Yes. SMW Refrigeration & Heating dispatches emergency AC and heating technicians 24 hours a day, 7 days a week across Phoenix, Tempe, Mesa, Scottsdale, Chandler, Gilbert, and the rest of Maricopa County. Call (602) 992-1930 any time.

Question 2

What areas do you serve?

Accepted Answer

We serve 30+ cities across Maricopa County, Arizona, including Phoenix, Tempe, Mesa, Scottsdale, Chandler, Gilbert, Ahwatukee, Paradise Valley, Fountain Hills, Queen Creek, Apache Junction, Avondale, Glendale, Peoria, Sun City, and Surprise.

Question 3

How much does an HVAC service call cost in Phoenix?

Accepted Answer

Our standard diagnostic fee is about $89 and is applied toward the repair if you move forward. Most typical AC repairs run $150–$450. New system installations range from about $8,000 to $22,000 depending on tonnage, efficiency tier, and ductwork. See our Phoenix HVAC cost page for full details.

Question 4

Are you licensed, bonded, and insured in Arizona?

Accepted Answer

Yes. SMW Refrigeration & Heating is licensed by the Arizona Registrar of Contractors under ROC172364 and ROC337415, and we carry general liability and workers' comp insurance.

Question 5

How long have you been in business?

Accepted Answer

SMW Refrigeration & Heating is a family-owned HVAC contractor that has served the Phoenix metro since 1964 — more than 60 years serving Arizona homeowners.

Question 6

What is your Google rating?

Accepted Answer

SMW Refrigeration & Heating is rated 4.8 out of 5 stars based on more than 1,432 verified Google reviews as of 2026.

Question 7

Do you charge for second opinions or free estimates on new systems?

Accepted Answer

We offer free second opinions on major repair recommendations and free in-home estimates on new HVAC system installations. Diagnostic fees only apply when we're troubleshooting a broken system.

Question 8

What brands do you install and service?

Accepted Answer

We are a Carrier factory dealer and we service all major HVAC brands including Trane, Lennox, Rheem, Goodman, York, American Standard, Bryant, Amana, and Mitsubishi ductless.

Question 9

Do you offer financing on new HVAC systems?

Accepted Answer

Yes. We partner with several lenders to offer flexible HVAC financing including 0% APR promotional plans for qualified buyers. See our financing page for current offers.

Question 10

Are there Arizona rebates available for new high-efficiency AC or heat pumps?

Accepted Answer

SRP Cool Cash rebates are currently active for qualifying high-efficiency systems installed by participating contractors. The APS efficiency rebate program has ended. Federal 25C tax credits of up to $2,000 also apply to qualifying heat pumps.

Question 11

How often should I have my AC serviced in Phoenix?

Accepted Answer

Because of Phoenix's extreme heat and dust load, we recommend a professional AC tune-up once per year (spring, before peak summer) and a heating check-up in the fall. Filters should be changed every 30–60 days during heavy use.

Question 12

How long does a new AC installation take?

Accepted Answer

A straightforward residential AC or heat pump replacement is usually completed in a single day (6–10 hours). Full system swaps involving new ductwork or electrical upgrades may take 1–2 additional days.

Question 13

Do you service commercial refrigeration and rooftop units?

Accepted Answer

Yes. Our refrigeration heritage means we service commercial refrigeration, walk-in coolers, and light commercial rooftop HVAC across the Phoenix metro.

Question 14

What should I do if my AC stops cooling on a 115° day?

Accepted Answer

First, check that the thermostat is set to Cool and the batteries are fresh. Replace a clogged filter. Verify the outdoor breaker hasn't tripped. If the unit still won't cool, shut it off to prevent damage and call us at (602) 992-1930 — we prioritize no-cool emergencies in summer.

Question 15

Do you offer maintenance plans?

Accepted Answer

Yes. Our comfort maintenance plan includes two tune-ups a year, priority dispatch, and discounts on repairs. Ask about it when you schedule.

Phoenix HVAC Questions, Answered

Frequently Asked Questions