Text Messaging Program — SMW Refrigeration & Heating

Customer-care messaging program for SMW Refrigeration & Heating, 1615 W. University Dr. #135, Tempe, AZ 85281. Arizona licenses ROC172364 and ROC337415. Texting number: (623) 321-3121. Office: (602) 992-1930.

How customers opt in

By text: the customer texts START to (623) 321-3121. Any inbound message the customer sends to that number also begins a conversational consent for us to reply with customer-care messages on that conversation.
Verbally: the customer gives consent over the phone to one of our customer service representatives, who records the mobile number and the consent in the customer record.

Messages are customer care only — appointment confirmations, rescheduling, status, technician-on-the-way, and post-service follow-up. No unsolicited marketing is sent.

Separately, we text our own field technicians job and dispatch information as internal employment communications.

Opt-in message sequence

Welcome message

Welcome to SMW Refrigeration & Heating! You'll receive customer-care texts only (appointment confirmations, reminders, follow-ups) — no marketing. Frequency varies, typically up to ~10 msgs/month. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms: https://smwac.net/terms Privacy: https://smwac.net/privacy-policy. Reply YES to confirm.

Final confirmation request

Reply YES to confirm you want to receive customer-care texts from SMW.

Confirmation message

You're subscribed. Reply STOP anytime to opt out.

HELP reply

SMW Refrigeration & Heating support: Mon–Sun. Reply STOP to opt out. Msg & data rates may apply.

Sample messages

Sample 1 — appointment confirmation

SMW Refrigeration & Heating: Your appointment is confirmed for Tue 9/15 between 8am–11am at 2402 E 5th St, Tempe. Reply HELP for help, STOP to opt out.

Sample 2 — technician on the way

SMW Refrigeration & Heating: Your technician Mike is on the way and should arrive in about 25 minutes. Reply HELP for help, STOP to opt out.

Sample 3 — post-service follow-up

SMW Refrigeration & Heating: Thanks for choosing us today. If anything about your system isn't right, call (602) 992-1930 and we'll come back out. Reply HELP for help, STOP to opt out.

Frequency, rates and opt-out

Message frequency varies, typically up to ~10 messages per month.
Message and data rates may apply. We do not charge for these messages.
Reply STOP at any time to opt out — handled immediately. Reply HELP for assistance, or call (602) 992-1930.
We do not share or sell mobile numbers or SMS consent to third parties. Contact mail@smwac.net with privacy questions.
Supported carriers are not liable for delayed or undelivered messages.

Terms: https://smwac.net/terms
Privacy: https://smwac.net/privacy-policy