Text Messaging Program — SMW Refrigeration & Heating

Customer-care messaging program for SMW Refrigeration & Heating, 1615 W. University Dr. #135, Tempe, AZ 85281. Arizona licenses ROC172364 and ROC337415. Texting number: (623) 321-3121. Office: (602) 992-1930.

How customers opt in

When you book online. When you request service on smwac.net, we ask for your consent before we ever text you. Our booking assistant shows the full consent statement and asks you to reply YES to agree or NO to skip; if you use the standard booking form instead, the same consent appears as a checkbox beside the mobile number field that is never pre-checked. Either way your appointment is scheduled whether you agree or not, and we text only customers who agreed. The exact wording shown to you and the time you agreed are stored on your customer record.

If you text us first. Text START to (623) 321-3121 to join. If you text that number for any other reason, we reply within that conversation to answer you, and we ask you to reply YES to confirm before adding you to any recurring messages.

After you opt in, we send a welcome message describing the program, the message frequency, HELP and STOP options, and links to these terms and our privacy policy.

Messages are customer care only — appointment confirmations, rescheduling, status, technician-on-the-way, and post-service follow-up. No unsolicited marketing is sent.

Separately, we text our own field technicians job and dispatch information as internal employment communications. Field technicians may opt out of dispatch texts at any time by notifying our office.

How consent is shown to customers

When you book online, our booking assistant shows the full consent statement and asks you to reply YES before we text you. Your appointment is scheduled either way. This is what that looks like on a phone:

Booking conversation on smwac.net showing the SMS consent statement and a request to reply YES to agree or NO to skip — SMS consent request shown during online booking at smwac.net. Consent is never pre-checked or assumed, and declining does not affect your appointment.

Opt-in message sequence

Welcome message

Welcome to SMW Refrigeration & Heating! You'll receive customer-care texts only (appointment confirmations, reminders, follow-ups) — no marketing. Frequency varies, typically up to 10 messages per month. Msg & data rates may apply. Reply HELP for help or STOP to opt out. Terms: https://smwac.net/terms Privacy: https://smwac.net/privacy-policy. Reply YES to confirm.

Final confirmation request

Reply YES to confirm you want to receive customer-care texts from SMW.

Confirmation message

You're subscribed. Reply STOP anytime to opt out.

HELP reply

SMW Refrigeration & Heating support is available 7 days a week at (602) 992-1930. Reply STOP to opt out. Msg & data rates may apply.

Sample messages

Sample 1 — appointment confirmation

SMW Refrigeration & Heating: Your appointment is confirmed for Tue 9/16 between 8am–11am at 1615 W. University Dr., Tempe. Reply HELP for help, STOP to opt out.

Sample 2 — technician on the way

SMW Refrigeration & Heating: Your technician Mike is on the way and should arrive in about 25 minutes. Reply HELP for help, STOP to opt out.

Sample 3 — post-service follow-up

SMW Refrigeration & Heating: Thanks for choosing us today. If anything about your system isn't right, call (602) 992-1930 and we'll come back out. Reply HELP for help, STOP to opt out.

Frequency, rates and opt-out

Message frequency varies, typically up to 10 messages per month.
Message and data rates may apply. We do not charge for these messages.
Reply STOP at any time to opt out — handled immediately. Reply HELP for assistance, or call (602) 992-1930.
We do not share or sell mobile numbers or SMS consent to third parties. Contact mail@smwac.net with privacy questions.
Supported carriers are not liable for delayed or undelivered messages.

Terms: https://smwac.net/terms
Privacy: https://smwac.net/privacy-policy